Posts Tagged ‘demand’

The gift of mentorship is one I’ve tried to pass on to others, in part by trying to help dispel the notion that the pursuit of scientific study is a one-way ticket to a life spent isolated in a laboratory,” said Hays. “In reality, that couldn’t be further from the truth, and the demand for technically skilled individuals with well-honed critical thinking skills will only strengthen in the high-tech, global economy that exists today.” “We are proud of Sharon’s achievements and congratulate her for this well-deserved acknowledgement,” said James W. Sheaffer, president of CSC’s North American Public Sector line of business. “Sharon’s willingness to share her knowledge and expertise with others, coupled with her valuable contributions to CSC’s growth, make Sharon truly deserving of this award.”
Hays joins 87 other leading business women from around the nation who were nominated by their colleagues, peers and mentors for the honor.
Hays joined CSC in  Before CSC, she was associate director and deputy director for science in the White House Office of Science and Technology Policy (OSTP). In this role, she led the strategic direction for all OSTP activities related to a range of science initiatives, advised White House offices on environmental and security policies, and led the U.S. delegation to the Nobel Prize-winning Intergovernmental Panel on Climate Change. She holds a bachelor’s degree in molecular biology from University of California, Berkeley and received a doctorate in biochemistry from Stanford University.
About CSC CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC’s advanced capabilities include systems design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. Headquartered in Falls Church, Va., CSC has approximately 92,000 employees and reported revenue of $16.0 billion for the 12 months ended October 2, 2009. For more information, visit the company’s Web site at www.csc.com.

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Utilizing Thanx Media’s Endeca On-Demand service, RealTruck.com has turned on a best-of-breed Customer Experience to provide more relevant content and to drive additional revenue. Glen Ellyn, IL – Thanx Media, a leading e-commerce solutions company, recently deployed its Endeca On-Demand service to help client RealTruck.com improve the user experience of their Web site. As a leading retailer of after-market truck and vehicle accessories, RealTruck was looking to revitalize its e-commerce platform to allow for improved searching, navigating and merchandising capabilities, and found this in Thanx Media’s best-of-breed technologies. Using the Endeca On-Demand solution, Thanx Media was able to integrate with RealTruck’s existing e-commerce software, thus eliminating the need for a total site redesign. “What we saw in the Thanx Media solution was the ability to simplify the search break down by make, model, and year, allowing us to return more relevant content, which we feel will ultimately lead to increased conversion rates and greater average order values,” according to Jeff Vanlaningham, VP of Operations at RealTruck.com. “The implementation went very smoothly and the Thanx Media team worked hand-in-hand with our team until the site went live,” Jeff added. To provide clients with full control over their customers’ experience, Thanx Media offers the Endeca On-Demand Web API to extend the reach of the Endeca On-Demand solution. This full-featured Web API provides Endeca On-Demand integration with virtually all eCommerce platforms. Paul Matker, Thanx Media CEO, explained that customers prefer Endeca On-Demand becasue they can do more with it.
“Endeca On-Demand is not a limited, cookie-cutter solution like most other on-demand applications. By providing hosting options for our customers, we can give them exactly what they want,” continued Matker. “Whether they need improved site search in a week or a completely new customer experience in a month, we will work with our clients to continually improve their sites.” About RealTruck.com RealTruck.com was founded in Spokane, WA in 1998, but has operated out of Jamestown, ND since 2000. As an early entrant to the e-commerce business model, RealTruck has found themselves on the cutting edge of the industry, even receiving the 2006 Innovation Award from the Information Technology Counsil of North Dakota. The award reflects the company’s ongoing dedication to improving online customer experience. To learn more, visit: www.realtruck.com. About Thanx Media Thanx Media is an enterprise solutions company that provides integrated solutions for online retailers and online media companies. Founded in 2005 by sales and technology pioneers, Thanx Media offers market-leading solutions that extend the capabilities of e-commerce systems. With the Deliver Commerce Framework, identifying business pains and recommending the appropriate solutions continue to fuel Thanx Media’s growth. These solutions improve conversion rates, increase revenue per order and boost customer retention. We deliver the unexpected with best-of-breed products, industry best practices and our focused attention to our clients’ business needs. Learn more at: www.thanxmedia.

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a global leader in on-demand customer service softwareMr. Davenport most recently served as president of Revolution Health Network. Preceding his position at Revolution Health Network, he was the CEO of Vastera which sold to JP Morgan Chase in 2005. Prior to that, he served as CEO of Best Software, where he oversaw the company’s IPO in 1997, as well as its purchase by the Sage Group plc in 2000. Mr. Davenport has also served as an executive with a number of public and private technology companies, including Lotus Development and McGraw Hill. He has also held board positions in a number of successful technology companies including Axent Technologies, Softrax, Serena Software and CorasWorks Corporation.”We are extremely excited that Tim has chosen to join Parature to help accelerate our worldwide growth,” stated Mr. Chung. “Tim’s leadership skills and extensive experience in the software industry make him the perfect fit to help guide us through this next phase of expansion. His valuable insight and remarkable management experience will further distinguish us as one of the fastest growing software companies in North America.”Former CEO and founder Duke Chung  will be responsible for thought leadership and analysis of growth strategies including corporate development, acquisitions, international expansion, new products, partnerships and channels, and represent the face of the company across key industry events worldwide.
“Parature is a great company with a terrific track record of high growth and customer success, and has a staff of highly skilled and dedicated employees,” stated Mr. Davenport. “Parature has done a tremendous job under Duke’s extraordinary leadership and I look forward to being part of a world-class team that continues to deliver great products and services to our customers.”Parature  enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software (http://www.parature.com/customer-service-software.aspx) modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Parature, Inc. Parature, a leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. Parature has been named to both the Washington Business Journal’s list of Best Places to Work and The Washingtonian list of Great Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit www.parature.com] or follow @Parature (http://twitter.com/paratur

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Paris and San Francisco, Teleperformance, the world’s leading provider of outsourced customer service has launched a major new hosted “Contact Center On Demand” offering enabling enterprises to quickly and cost effectively scale operations and add robust multi-channel capabilities. At the heart of the new hosted services is software from Genesys, an Alcatel- Lucent company (Euronext Paris and NYSE: ALU), and years of experience Teleperformance has gained deploying and managing complex technology for many of the largest and most demanding Global 500 companies.
Teleperformance, based in Paris, France, is the world’s largest outsourced contact center services provider, with $2.6 billion USD in annual revenues for 2008. Teleperformance has dramatically grown its presence over the last decade in the North American market, and has deployed more than 12,000 Genesys seats in North America alone over the past five years. That experience, along with state-of-the-art hosting and contact center facilities provides a significant pool of knowledge to the on-demand contact center market.With its new hosted products and services, Teleperformance extends its market reach by enabling any sized business to launch or expand their call center footprint without having to invest capital in contact center infrastructure and IT staff. Teleperformance directly operates its physical facilities, and will offer hosted services as a complement to its provision of contact center personnel.Teleperformance is clearly a world leader and this is an excellent fit. They have a proven understanding and an excellent track record of creating exceptional customer experiences,” said Nicolas De Kouchkovsky, President of Genesys.The ‘cloud’ is becoming more pervasive across multiple facets of customer service,” added Daniel Hong, Lead Analyst, Customer Interaction Technologies for Datamonitor. “This new service offered by Teleperformance, a leading global outsourcer, is an important development and represents a significant step for the company. It also further validates the attractiveness and stickiness of the hosted contact center model in the enterprise market.”With its flexible capacity and ease of adapting the solution to changing business needs, Teleperformance’s hosted services will support the complete range of customer service needs, from agent seats up to sophisticated multi-channel solutions. Solutions include Genesys voice and multi-channel routing and queuing, voice and web self-service, queue management, CTI, workforce management, real-time monitoring, and reporting and analytics With this new offering, we can provide for all that our clients need, from a flexible hosted platform to the agents themselves”, Brent Welch, CEO of Teleperformance USA asserted. “We are delighted to combine the best of Genesys and Teleperformance to offer the most complete and robust solution available today With this solution, we can offer total solutions to serve our clients needs across a wide variety of verticals and types of markets served.”Dominic Dato, Executive Chairman of Teleperformance USA added, “We are delighted to continue our commitment to our clients around the world, by offering the highest caliber of customer service agents in the business, leading-edge technology and a safe and sound infrastructure to enhance their business, and ours.”About Teleperformance Teleperformance (NYSE Euronext Paris: FR 0000051807), the world’s leading provider of outsourcedCRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2008, the Teleperformance Group achieved EUR 1.784 billion revenues (US$2.6 billion – average exchange rate at December 31, 2008: EUR 1 < > < > = US$1.46). The Group operates about 82,000 computerized workstations, with more than 100,000 employees (Full- Time Equivalents) across 249 contact centers in 47 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com
About Genesys Telecommunications Laboratories, Inc.Genesys, part of Alcatel-Lucent’s Applications Software Group, is the leading provider of software to manage customer interactions over the phone, Web and mobile devices. The Genesys software suite connects customers with the right resources – self-service, assisted-service and proactive outreach – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to dynamically engage with their customers. As a result, Genesys stops customer frustration, drives efficiency and accelerates business innovation. For more information, go to www.genesyslab.com.Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France,

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To appear in this Magic Quadrant, Media Temple was selected from a number of technology companies based on a mix of industry-specific criteria, including: on-demand hosting as a stand-alone service, 24/7 customer support, and a significant market presence (revenues of more than $20 million in sales).According to Gartner, Web hosting is an evolving market that is being rapidly transformed by a shift to on-demand, pay-as-you-go products and services — often referred to as “the cloud.” As for Media Temple, however, this is a market shift they’ve predicted for some time. The company has provided components that are core to the cloud for over 10 years and is now uniquely positioned to service the growing demand of today’s hosting consumers.When questioned about the report, Demian Sellfors, CEO of (mt) Media Temple, commented, “Cloud computing is nothing more than a new interpretation or method of accessing data center services. Given our background and track record with VPS, clustering, storage, and other high-scale technologies — (mt) remains well positioned to transform with the I.T. landscape.” Sellfors further indicated, “It’s an exciting time for our industry. We are pleased to be recognized as a Niche Player in Gartner’s newly re-formatted Magic Quadrant.”
The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action.
Media Temple is an established web hosting service provider headquartered in California. The company maintains expertise in the areas of high-scale virtualization, clustering and storage. The company is well known for its easy-to-use software and strong customer service values

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